Similarity Turnitin - Usability Analysis of Web-Based Global Academic Information Systems (GAIS) Using the System Usability Scale (SUS) Method

Abstrak

Web-based Global Academic Information Systems (GAIS) play a crucial role in supporting academic administration in higher education institutions. However, their effectiveness largely depends on the system’s usability. The present research examines the usability performance of the GAIS Academic Information System by applying the System Usability Scale (SUS) method. Data collection was conducted using questionnaires completed by 30 active users of the platform. Based on the analysis, the system obtained a mean SUS score of 72, exceeding the commonly accepted usability benchmark score of 68 [1][5]. This result indicates that the system possesses a satisfactory level of usability and is generally perceived positively by users in terms of ease of use and overall acceptance [20]. Nevertheless, further analysis reveals notable issues related to interface consistency and navigation efficiency. Therefore, improvements in user interface design and system structure are recommended to enhance the overall user experience. This study contributes by providing an empirical usability evaluation and practical recommendations for improving web-based academic information systems.